Sr. Network Support Technician in Pasadena, TX at Meador Staffing Services

Date Posted: 1/29/2018

Job Snapshot

Job Description

Pasadena area petrochemical plant has an immediate opening for an experience Sr.  Network Support Technician. This is a direct hire not a contract assignment.

Candidates for this position MUST HAVE a BS degree and at least 3 years of intermediate to advanced network support . Bi-Lingual candidates are highly desired. Candidates who speak Portuguese will rise to the top of the interview list.

This position will acts as the liaison between business units and IT department; Participate with teams of Information Services staff and client department personnel in the implementation and maintenance of computer-based information systems & telecommunications system.

Provides maintenance of the telecommunications and computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. Responsible for administration and internal support of the Company’s PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations.

Candidates for this position must have experience supporting Windows Server 2013. Candidates must have experience with Cisco Routers and Switches and Cisco telephone Systems.

Daily duties will include supporting about 100 end users at two locations. Windows 7 and Windows 10 support experience are mandatory. Experience providing end user support for MS Office is needed.

Experience with all installation, maintenance, troubleshooting of servers, pc, printers, smartphones and telephone systems is needed.

Daily duties include:

Interact with Corporate support in order to get demands done.

  • Talk users through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
  • troubleshoot system and network problems and diagnose and solve hardware or software faults; * Build positive relationships with users
  • rapidly establish a good working relationship with customers and other professionals, such as software developers; * Monitor all on site installation, repair, maintenance and test tasks
  • monitor and maintain computer systems and networks;
  • install and configure computer hardware operating systems and applications;
  • replace parts as required; * Document processes
  • Take care of Service accounts such as Wireless Phone services, Corporate links, and Equipment Lease Agreements; * Support the roll-out of new applications;
  • Set up new users' accounts and profiles and dealing with password issues;
  • Test and evaluate new technology;
  • Conduct electrical safety checks on computer equipment.

All interested candidates must be able to pass a criminal background check, degree verification and a drug screen.

Job Requirements

BS Degree
MCSE Preferred
CCNA a Plus
3 years Advanced Network Support Experience