Help Desk in Beaumont, TX at Meador Staffing Services

Date Posted: 2/19/2018

Job Snapshot

Job Description

We have a Help Desk role open in the Beaumont, Texas area for an industrial services company ( fun group to work with). Length of assignment- 6+ months Local candidates please! The Meador Staffing Services contact for this role is Robin Reed.
Description:Help Desk Analyst
As a part of the Help Desk Team, the analyst will be responsible for delivering support to end users while improving customer satisfaction. The analyst will provide first-level contact and resolution for all users with hardware, software, applications, and IT services problems.
Responsibilities:
  • Under general supervision, responds to and diagnose complex client hardware, software and network problems in a customer focused environment.
  • Prioritize and resolve issues identified by customers and other teams in a timely manner.
 • Will work with IT functional teams and other team members to ensure issue resolution in accordance with Service Level Agreement (SLA).
 • Updates customer on issue status/resolution in accordance with SLA.
 • Escalate problems as required.
  • Monitor the IT process and workflow to ensure SLAs are met.
 • Actively participates in the identification and implementation of the training and knowledge required to enable the team to continually improve performance metrics.
  • Actively participates in team goals and objectives as per performance targets.
  • Actively participates in projects, as assigned.
Skills Required:
  • 3 - 5 year’s experience in a Desktop, Help Desk or LAN environment
  • B.S. in business or technology-related field or equivalent experience required
  • Expertise in the following: in the following: Windows Operating Systems; PC Hardware; Peripherals; MS Office 365; Imaging software. Working knowledge of server operating system & hardware preferred
  • Knowledge of Telecommunications and Network Systems Tools

Job category:Information Technology
Branch:Deer Park
Pay rate:21.00-25.00
Posted date:1/19/2018
Job ID:140099
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